If you are unable to keep an appointment, please call us at least 24 hours in advance to reschedule or cancel so we may help another patient needing treatment. Our veterinary-client-patient relationship is based on mutual trust and respect. To keep appointments on time, we provide multiple text and email reminders for all clients.
Late arrival policy
We ask you to arrive before your scheduled appointment time so your pet may benefit from the full exam time. New client and intake forms should be completed in advance to help our medical team prepare for your pet’s visit. A grace period of 10 minutes will be granted for unforeseen delays that you may encounter while traveling to our hospital. If you arrive more than 10 minutes late for an appointment, we will offer options of being seen as a work-in, day admission, or rescheduled as our schedule permits. We strive to ensure clients and patients are seen in a timely manner and appreciate your on-time arrival. Clients who have three or more late arrivals for appointments cannot schedule future appointments and will only be seen as emergencies or day admissions. Additional fees will apply.
Cancellation policy
If you need to cancel an appointment, call us at least 24 hours in advance. If you reach us after business hours, please leave a voicemail. Early cancellation will allow another patient access to timely care.
No-show policy
A no-show is a client who misses an appointment without cancelling it. Missed appointments will require prepayment of the exam fee when rescheduling. When this prepaid appointment is kept, the fee will be applied to the invoice. If the prepaid appointment is not kept, the fee will be forfeited. If you miss three appointments, we will terminate our veterinary-client-patient relationship.
We appreciate the opportunity to care for your pet and share these expectations upfront so we can best serve our clients and patients with timely care.